Customer Service

 

We want you to be completely happy with your purchase from The Paddock Saddlery. We stand behind our products. Our friendly and knowledgeable custom service team is here to help.

Contact us:

Big Dee's Tack Phone:
1-800-321-2142 or 1-330-626-5000
Big Dee's Tack Email:
sales@paddocksaddlery.com 
Big Dee's Tack Mail:
The Paddock Saddlery
Customer Service
9440 St. Rt 14
Streetsboro, Ohio 44241

 

Frequently Asked Questions



Question: What is FOB?

Answer: FOB means Freight On Board. Heavyweight, oversize or overweight items that require extra shipping fees.

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Question. How do I reset my password?

Answer: Click "Forgot My Password" on the My Account sign in page. You will be asked for an email address. After submitting, you will receive an email with a temporary password. You can then reset your password

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Question. How can I return an item?

Answer: We recognize that on occasion, an item that you have purchased may need to be returned. Regardless of the reason, we are here to help!
Returns may be made in person at our retail store or by sending the item back to us. If you will be sending your item back to us please request a Return Merchandise Authorization (RMA) number in order to expedite the returns via email sales@paddocksaddlery.com or call 1-800-321-2142. Repackage your item carefully, fill any voids with paper or another suitable stuffing material to protect the item from damage. If you are returning boots or helmets we ask that you please wrap the box in craft paper or place the item into a larger box so as not to damage the manufacturers packaging.Write your RMA # on the outside of the package and include your name, address and phone number on the inside of the package and mail to:

The Paddock Saddlery
Attn: Returns (RMA #)
9440 State Route 14
Streetsboro, Ohio 44241

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Question. What payments do you take?

Answer: We accept Visa, MasterCard, Discover, American Express, Paypal, Money order or you can mail in a check. If you choose to do Money Order or pay by check please select “Terms” during checkout and we will contact you.

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Question. Where are you located?

Answer: We are located 9440 St. Rt. 14 Streetsboro, Ohio. Just 30 minutes east of Cleveland.

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Question. Is a signature required for my delivery?

Answer: Packages with a value of $1,000 or more will require an adult signature at the time of delivery.

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