Shipping Information
Get it FAST - Most in-stock orders ship within 24 hours. Excludes weekends and holidays. Select items such as those that are customized or drop shipped from our manufacturers may take additional shipping time. Those items are noted as such on their respective product pages.
FREE GROUND SHIPPING
Paddock Saddlery offers FREE shipping on orders less than 1lb over $70 shipped to the contiguous United States. This includes most tack, apparel and footwear as well as many grooming and supplement items!
Orders under $70 with a total weight less than 1lb are subject to a $10 minimum shipping fee.
Items heavier than 1lb, oversize or requiring special handling will be charged actual ground shipping charges based on total order weight unless otherwise marked.
Express Shipping
Available upon request at an additional charge. Please select Next Day or Second day shipping during checkout and a customer service representative will contact you with your actual shipping costs. You may call 1-800-321-2142 (US) or 330-626-5000 (outside of the US) to get estimated shipping charges.
The Paddock Saddlery ships via UPS, USPS or via truck. Most orders under $100 are shipped via USPS Priority mail. The following items cannot be shipped mail: vaccines, needles, orm-d items, glass, liquids, over 2 lbs, going to racetrack or training centers.
How Soon Will I Get My Order? Most orders will ship the same day. Ground shipping usually takes 1-5 business days (refer to chart below). Please note - do not count Saturday, Sunday or recognized holidays in your delivery time. Unless the order is sent Next Day Air (Saturday delivery), UPS will not delivery on Saturday (please call 1-800-321-2142 to arrange for Saturday delivery)
Custom Orders: Please allow 7-14 days for delivery of custom items. Please allow more time during the holiday season.
Freight Truck Shipping : Oversize or overweight items require delivery by a semi or lift-gate truck. These items may include large stall gates or stall mats. In the event that your order required trick shipping a customer service representative will contact with an estimate prior to your payment method being charged. Freight Truck delivery charge starts at $120.00.
AIR SHIPMENT
An additional fee of $19.95 will be charged on orders shipping to: AI, AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY
GROUND SHIPPING
States requiring no additional fees: OH
Orders must be placed by 2:00 PM EST for same day shipping
International Shipping: All orders shipping outside of the continental United States including Alaska, Hawaii, Canada, Puerto Rico and the US Virgin Islands are required to pay actual shipping charges as well as any additional Taxes, Duties or Brokerage fees that may be charged upon entry into the destination country. Please be sure to check with your local customs agency to ensure all items that you wish to import will be given entry for delivery into your country. International orders are shipped via UPS or USPS.
As a general rule any item that is fed-to or injected into an animal is not likely to clear customs for delivery.
The Paddock Saddlery is not responsible for damages or losses due to shipment outside the continental USA or confiscation by your local customs agency.
If you would like to place an order you may do so through our website, be sure to choose “Other” as your payment method and place Shipping Quote in the noted field. Once the order is processed we will contact you with an estimated shipping quote and you will then be given the option to complete or cancel your order.
Please be aware that UPS charges an additional fee upon delivery that you are responsible for. All customs, duties and taxes will be collected by UPS at the time of delivery.
Shipping charges are non-refundable.
